Tim's Computers offers remote assistance over the internet to help you with your computer problems. Remote Assistance gives our technicians the ability to work on your computer without actually having to be sitting at your desk.

You will need to call Tim's Computers first and ask for Tim Rauls or the Service Manager to get online support.  This is a service we offer for  customers and charges may be billable if your computer is not under warranty.

We are currently using a program called TeamViewer for remote access. If you would like to receive remote help with a computer problem, simply click on the TeamViewer logo below and the software will install itself.  Once installed, the program will generate two small sets of numbers that you will read to our technicians. These sets of numbers are what enable us to access your computer. The software only works per instance, meaning once the technician is finished working with your computer, nobody will be able to access it unless you run the program from our website.

If you have any questions about this software or any other remote access programs, or if you would like to request remote assistance from our staff, please call us at (225) 272-0062.